Refund amounts will depend on how much the FTC is able to collect from the defendants and how many people lost money.
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In cases where there is not enough money to provide full refunds, the FTC analyzes the available data to determine how best to distribute the money. Why didn’t I get all my money back? Will I receive any more money? The FTC may search for reports related to the defendants and use the contact information in those complaints to create a list of potential refund recipients. Consumer Sentinel data contains millions of reports from people who contacted the FTC, the Better Business Bureau, or other federal, state, and local law enforcement offices about fraud or bad business practices. We may also use the agency’s Consumer Sentinel Network database to find eligible recipients. Where did you get my information?įTC court orders typically require the defendants to provide a list of customers, along with their contact information, and how much they paid.
If someone claims to be from the FTC and asks for money, it’s a scam. The FTC never requires you to pay upfront fees or asks you for sensitive information, like your Social Security number or bank account information. We currently contract with four companies: The FTC contracts with private companies to help with the refund process. The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. The FTC currently issues payments by check, prepaid debit card, and PayPal.Ī payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. How do I know this FTC payment or claim form is legit?
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